Refund policy

**Return & Refund Policy**

Because each pet portrait is custom-painted just for you, **we do not accept returns or offer refunds** on portraits unless the item arrives damaged or there was an error on our part.

That said, your satisfaction is important to us! If there’s an issue with your custom portrait — damage during shipping, a mistake in customization, or anything else — please contact us within **7 days of delivery**, and we’ll make it right.

For our print-on-demand products (like apparel, wrapping paper, or mugs), we partner with Printify. These items are made to order, and **all sales are final** unless:
- Your item arrives damaged
- The wrong item was sent
- There is a clear production issue (e.g. misprint, defect)

In such cases, please contact us within **7 days of delivery** with photos of the item and packaging, and we’ll coordinate a replacement or refund.

We're a small family-run business and take pride in everything we ship. Reach out anytime at **bark@owendaleart.com** — we're here to help!